Shipping Policy

At Replenish Technology, we are committed to ensuring your order is delivered safely and efficiently. All products are imported from Neurosonic in Finland and shipped to customers across Australia.

  1. Order Processing
  • All orders are processed once full payment has been received.
  • Processing typically takes 1–3 business days, subject to stock availability.
  • If your product is on back-order from our overseas supplier, we will notify you of the expected dispatch timeframe.
  1. Shipping Locations & Methods
  • We currently ship Australia-wide, including metro, regional and remote areas.
  • All orders are shipped via trusted courier partners with full tracking provided.
  • International shipping may be arranged on request. Please contact us directly for a quote.
  1. Shipping Costs
  • Shipping costs are calculated at checkout based on the size, weight and destination of your order.
  • Express or priority shipping options may be available at an additional cost.
  1. Delivery Timeframes
  • Sea Freight – Approx. 3 months
  • Air Freight – Approx. 14 days
  • You will receive a tracking number via email once your order has been dispatched.
  1. Tracking & Delivery
  • All shipments include tracking so you can monitor your delivery.
  • Please ensure someone is available to receive the delivery or provide secure instructions if unattended delivery is permitted.
  • If delivery cannot be completed due to incorrect details or access issues, re-delivery fees may apply.
  1. Customs & Import Duties
  • For Australian deliveries, no additional duties or taxes are payable at delivery.
  • For international orders (if arranged), the recipient may be responsible for any applicable import duties or taxes as determined by their local customs authority.
  1. Lost or Damaged Items
  • If your order is lost or damaged in transit, or an incorrect item is delivered, please contact us immediately at [insert customer service email].
  • Claims for damage must be supported with photos and reported as soon as possible.
  • We will work promptly with the carrier to resolve the issue.
  1. Refused Deliveries & Undeliverable Orders
  • If a shipment is refused or returned due to incorrect address details or failed delivery, return freight and re-shipping costs may apply.
  • These costs may be deducted from any refund provided.
  1. Returns & Cancellations
  • For change-of-mind returns, shipping costs are the responsibility of the customer.
  • For full return and cancellation terms, please refer to our Cancellation & Returns Policy.
  1. Contact Us

For any shipping or delivery enquiries, please contact our customer service team:
📧 Email: sales@replenishtechnology.com.au
📞 Phone: 0420 972 675