Cancellation & Returns Policy – Replenish Technology
At Replenish Technology, we want you to be completely satisfied with your purchase. To ensure transparency and fairness, our returns and exchange policy is based on the original supplier terms provided by Neurosonic in Finland, with additional considerations under Australian Consumer Law.
- Return & Exchange Eligibility
Customers have a 14-day right to return or exchange products from the date of delivery. Returns are only accepted if:
- The product is unused, in original and saleable condition, and
- All original packaging and documentation are intact.
Customers are responsible for any shipping or handling costs incurred when returning the product to us unless the product is faulty or was incorrectly supplied.
Important: Service-based products or digital content cannot be returned once the service has been fully performed or the electronic delivery has begun. Therefore, digital products are not eligible for return.
- How to Return a Product
All returns must be arranged and approved by our Customer Service team prior to shipping.
Please contact us at sales@replenishtechnology.com.au to obtain return authorisation.
When returning your product, please include:
- Your customer number, name, address, and telephone number
- Your bank account or payment details for refund processing
- A copy of your order confirmation or invoice
No returns will be accepted without prior arrangement. Returns received more than 14 days after delivery will not be processed.
Once your return has been received and approved, your refund will be processed directly to your nominated account.
- Cancellations
Order cancellations must be made before the item is dispatched. If the order has already been shipped, it will need to be processed as a return in accordance with this policy.
Custom or special-order items may not be eligible for cancellation or return unless required under Australian Consumer Law.
- Damaged, Lost, or Incorrect Items
If your product arrives damaged, is lost in transit, or is incorrect, please notify us immediately via [insert Replenish Technology customer service email].
You must report:
- Transport damage or missing items as soon as possible, and
- Incorrect or defective products within 14 days of receipt.
If your package is damaged upon arrival, please lodge a complaint with the delivery service provider immediately and retain all packaging for assessment.
Replenish Technology will work directly with Neurosonic to rectify the issue as quickly as possible.
- Refund Processing
Once your returned item has been inspected and approved, your refund will be processed to your nominated bank account or original payment method. Please allow standard bank processing times for the funds to clear.
- Australian Consumer Law
This policy does not limit your rights under the Australian Competition and Consumer Commission (ACCC) and Australian Consumer Law (ACL). You may be entitled to a repair, replacement, or refund if the product fails to meet consumer guarantees.
For further information, visit www.accc.gov.au.