Privacy Policy

Effective from 02/02/2026

  1. Introduction

Replenish Technology (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal data when you visit our website, make a purchase, or use any products or services we supply in partnership with Neurosonic (Finland).

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR).

Because Replenish Technology imports and distributes Neurosonic products and provides access to Neurosonic software and applications, some personal information may also be processed by Neurosonic in accordance with their own privacy policy.

  1. What Information We Collect

We collect personal information necessary to provide our products, services, and support, including:

  • Your name, address, email address and phone number
  • Shipping and billing information
  • Order and product details
  • Communication preferences and interactions with our customer service team
  • Website usage data (e.g. IP address, browser type, time of visit)
  • Any other information you voluntarily provide to us.

If you use Neurosonic applications or devices, certain data may also be collected directly by Neurosonic (e.g. usage analytics, device information and interaction data) in accordance with their privacy notice.

  1. How We Collect Personal Information

We collect information in several ways, including when you:

  • Place an order or make a purchase on our website;
  • Contact us by phone, email or web form;
  • Subscribe to marketing communications;
  • Use Neurosonic devices or applications in connection with your purchase;
  • Visit our website (including through cookies and similar technologies).

We may also receive information from trusted third-party service providers, including payment gateways, shipping carriers and analytics platforms.

  1. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchase or enquiry
  • Provide product and customer support
  • Register and manage your Neurosonic product or software access
  • Improve our services, website and customer experience
  • Comply with legal and regulatory obligations.

Where Neurosonic devices or software are used, Neurosonic may also process certain data for product performance, support and analytics purposes. For more details, refer to the Neurosonic Privacy Notice available at https://neurosonic.fi.

  1. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to fulfil orders and provide products or services
  • Legitimate interests: to operate and improve our business, prevent fraud and maintain security
  • Consent: for optional marketing communications or other non-essential processing
  • Legal obligations: where required by law.
  1. Disclosure of Personal Information

We may share your personal information with:

  • Neurosonic (Finland) for product registration, support and warranty purposes
  • Payment processors and financial institutions for order processing
  • Shipping and logistics providers to deliver your order
  • Technology service providers (e.g. website hosting, email platforms, analytics tools)
  • Regulatory authorities, if required by law.

We will never sell your personal data to third parties.

Some of these parties may be located outside Australia. Where information is transferred internationally (e.g. to Finland), we ensure appropriate privacy protections are in place consistent with Australian privacy laws.

  1. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and deliver personalised content.
This may include data such as IP address, location, browser type, and on-site behaviour.
You can manage or disable cookies in your browser settings.

Neurosonic also uses third-party analytics tools (e.g. Google Analytics, Klaviyo, Shopify) to collect usage data on their website and applications. For details, refer to the Neurosonic Privacy Notice.

  1. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or alteration. This includes:

  • Secured servers and firewalls
  • Encrypted data transmission (SSL)
  • Access restricted to authorised personnel only
  • Regular monitoring and security reviews.
  1. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, information is securely destroyed or anonymised.

  1. Your Rights

Under Australian law, and where applicable GDPR, you have the right to:

  • Access and request a copy of your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner.

To exercise these rights, contact us at [insert Replenish Technology privacy contact email].

If your information is also held by Neurosonic (e.g. via their app or platform), you may also contact them directly at:
📧 privacy@neurosonic.fi
📍 Oy Neurosonic Finland Ltd, Rantakatu 3, FI-90100 Oulu, Finland

  1. Children

Our website, products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be published on our website with a revised effective date.

 

  1. Contact Us

For any privacy-related enquiries, please contact:
📧 Email: sales@replenishtechnology.com.au
📞 Phone: 0420 972 675

 

For matters specifically relating to Neurosonic’s processing of data, please contact:
📧 Email: sales@replenishtechnology.com.au

 

Note: This Privacy Policy works alongside the Neurosonic Privacy Notice to ensure transparency for customers using Neurosonic devices or software through Replenish Technology.